What Should I Do If I Received the Wrong Type of Glasses (e.g., Distance Instead of Reading)?
If you received glasses with the wrong lens type, such as distance lenses instead of reading lenses, this guide will help you understand why this might have happened and how to resolve the issue.
Understanding Lens Types
Single Vision Lenses
Single vision lenses are designed to correct vision for one focal distance—either distance or near (reading). The intended use depends on the prescription and the lens type selected during the order process. For example:
Distance lenses are optimized for far vision.
Reading lenses are optimized for close-up tasks and require the ADD power from your prescription to be applied.
ADD Power in Prescriptions
ADD power is an additional value in your prescription that is necessary for creating reading or progressive lenses. If this value is not included or applied during the order process, the lenses will be made for distance vision only.
Common Reasons for Receiving the Wrong Lens Type
Incorrect Lens Type Selected at Checkout - If "Distance" was selected instead of "Reading," the lenses will be made for distance vision, even if your prescription includes an ADD value. - Ensure you select "Reading" lenses for near vision tasks.
ADD Power Not Applied - Reading lenses require the ADD power to be applied. If this value is missing or incorrectly entered, the lenses will not function as intended for near vision.
Steps to Resolve the Issue
1. Return or Exchange the Glasses
If you received the wrong lens type, you can return the glasses for an exchange or refund.
2. Provide the Correct Prescription Details
To ensure the replacement glasses are made correctly:
Confirm whether you need reading lenses (single vision near) or progressive lenses (distance and near).
Provide the ADD power from your prescription if required.
3. Consider Lens Options
If you need glasses for both distance and near vision, you may opt for progressive lenses. Note that progressive lenses involve a price difference.
Receiving the wrong lens type can be frustrating, but it’s a fixable issue. By understanding the role of ADD power and selecting the correct lens type during the order process, you can ensure your glasses meet your vision needs. If you encounter any issues, follow the steps outlined above to resolve them quickly and efficiently.