What Should I Do If My Glasses Are Uncomfortable or Don’t Fit Well?
If your glasses are uncomfortable or don’t fit well, Kits.com offers several options to ensure your satisfaction. Below is a comprehensive guide to help you address common issues and navigate the return or replacement process.
Common Issues and Solutions
1. Fit Issues
Tightness on Temples or Behind Ears: You can return the glasses for a replacement with a different frame. Provide your preferred frame and color to the support team. Alternatively, visit a local optical store for professional adjustments.
Frames Too Small or Large: Request a replacement order with a frame that better suits your size and preferences.
2. Lens Discomfort
Blurry Vision or Incorrect PD: If the lenses feel off, we can remake them using the correct measurements. Share the updated prescription or PD with the support team.
Incorrect Segment Height: This vertical measurement determines the placement of the reading zone in progressive lenses. If incorrect, it can cause blurry vision, discomfort, or a distorted 'fun-house mirror' effect.
Incorrect Optical Center (OC) Height: This is the vertical distance from the bottom of the lens to the center of your pupil. Incorrect OC height can lead to blurry vision or discomfort.
Heavy or Thick Lenses: You can request thinner lenses as part of a replacement order. Additional fees may apply for premium lens upgrades.- Lens Markings on Progressive Lenses: Small engravings or identification marks on progressive lenses are standard and do not interfere with vision.
3. General Discomfort
Headaches or Pressure Points: Consider replacing the glasses with a frame that has adjustable nose pads or a different design.
Nose Piece Issues: Return the glasses for a replacement or adjustment.
Return Process
To return your glasses, follow these steps:
Request a Prepaid Return Label: Contact support to receive a return label via email.
Prepare the Package: - Include all original materials (case, cloth, demo lenses, receipt, or packing slip). - Ensure the glasses are in new condition. - Pack the items securely in a box (not an envelope) to prevent damage during transit.
Ship the Glasses: Use the prepaid label to send the package back to us.
Once the return is received, we will process it and contact you to confirm receipt. You can then specify whether you’d like a replacement or a refund.
Replacement Options
If you choose to replace your glasses, you can:
Select a new frame and color. Ensure the replacement frame is within the same price range to avoid additional charges.
Keep or donate the original pair if returning them is inconvenient.
Additional Tips
Adjustment Period: If your new glasses feel uncomfortable, wear them consistently for 1–2 weeks to allow your eyes to adjust. Switching between pairs can prolong discomfort.
Professional Fitting: For bent or misaligned frames, visit a local optician for precise adjustments. Based on the receipt, we can issue you a credit of up to $20. Alternatively, we can set up a replacement order.
Accurate PD Measurement: Ensure your Pupillary Distance (PD) is professionally measured before ordering glasses to improve comfort and visual clarity.- Professional Measurements: For progressive lenses, ensure Segment Height and OC Height are professionally measured using the exact frame you’re wearing. Provide these measurements to your eyewear provider for lens remaking.
Self-Measurement of OC Height: If professional measurements are unavailable, use a ruler to measure the distance from the center of your pupil to the bottom edge of the lens while wearing your glasses. Repeat for both eyes and record the values.
By following these steps, you can ensure your glasses fit comfortably and meet your needs. For further assistance, contact our support team.