Once your order ships, you’ll receive a shipment confirmation email with a tracking link so you can follow its progress.
Orders typically ship within 1–3 business days after processing. Delivery times depend on the shipping method selected, with standard shipping taking 2–4 business days and expedited shipping offering faster transit times.
To use the tracking link, simply click on it to view real-time updates about your shipment’s progress on the carrier’s website.
Step-by-Step Tracking Instructions
You can track your shipment by following these steps:
Locate the tracking number in the email we sent you or by logging into your account.
Visit the carrier's tracking website (e.g., USPS, FedEx, Canada Post, Amazon Logistics).
Enter the tracking number into the designated search bar.
Click "Track" or "Submit" to receive updated information about your shipment's whereabouts.
You can also log into your account at any time to view your order history and get real-time updates on your shipment status.
If your tracking number is not readily available, first check your email inbox, spam, or junk folder. Alternatively, contact customer support for assistance in retrieving your tracking details.
Special Cases
Backordered Items
For backordered items, such as contact lenses, the supplier typically delivers to our facility within 3–5 business days. Your order will ship the same day we receive the items. Expedited shipping can speed up delivery once the order ships.
Prescription Verification
Orders requiring prescription verification cannot be processed until the prescription is confirmed with your doctor. Once verified, the order will proceed to processing and shipping.
Special-Order Frames
Special-order frames sourced from manufacturers may take 2–4 business days to arrive at our facility. Afterward, lenses are created and installed, and the completed glasses are shipped.
Please note: Tracking visibility may vary depending on the shipping method you selected. Some carriers may not offer point-to-point tracking, but rest assured—your order is still on its way and should arrive within the estimated delivery timeframe. If your tracking status shows "Out for Delivery," your package is typically expected to arrive by the end of the day. However, delays may occur, extending delivery by up to 24–48 hours. Delays may be caused by factors such as prescription verification, backordered items, or special-order frames. Customers will be notified of any delays, and tracking updates will provide the latest information.