New order
Articles that help you through the ordering process
28 articles
- Do I have to send you my prescription?
- How do I read my prescription?
- Numbers not corresponding
- Can I order any lenses?
- How long is my prescription valid for?
- How do I place an order if I wear different lens types?
- Can I order lenses for more than one person on the same order?
- Are the Lenses You Sell the Same as What My Eye Doctor Provides?
- When will my order ship?
- How can I track my order?
- How do I obtain a copy of my receipt?
- Order Delay
- Trouble with Your Promo Code?
- How Many Boxes Do I Need for a Year’s Supply of Contact Lenses?
- My package is being returned—What should I do?
- Do you offer anti-fatigue lenses?
- Understanding Shipping Costs and Transit Times
- Accepted Payment Methods
- Do You Ship Internationally?
- Promotion Availability
- Why is an eyeglass prescription not valid for ordering contact lenses?
- Do I need a prescription to purchase contacts or glasses in the US?
- What are the eligibility rules, terms, and alternatives for using the HELLO promotional code?
- How does price matching work, and what do I need to do to request it?
- How does prescription verification affect my order status, and how can I ensure successful processing?
- What are the delivery timeframes and factors affecting express shipping?
- What should I do if my prescription upload is unclear, invalid, or rejected?
- What is the difference between a voucher and a store credit and how can I use them?