What Should I Do If My Prescription Upload Is Unclear, Invalid, or Rejected?
When uploading a prescription for verification, issues such as unclear images, invalid details, or expired prescriptions can delay the process. Below are the common reasons for prescription rejections and the steps you can take to resolve them. If you don’t have a prescription at all, there are options available to help you proceed with your order, such as online vision tests or holding your order until a valid prescription is provided.
Options for Customers Without a Valid Prescription
If you don’t have a valid prescription, consider the following options to proceed with your order:
Hold Your Order: Place your order and request to have it held until you provide a valid prescription. This allows you to take advantage of any discounts or promotions.
Online Vision Test: Some retailers offer online vision tests for a fee. If approved, you’ll receive an updated prescription within 24–48 hours.
Requirements for Valid Contact Lens Prescriptions
Contact lens prescriptions have specific requirements that differ from glasses prescriptions. If your prescription was rejected for contact lenses, ensure it includes the following details:
Lens Brand/Name: The specific brand or name of the contact lenses prescribed.
Base Curve and Diameter: These measurements ensure the lenses fit your eyes correctly.
Power: The corrective strength of the lenses.
Exact Brand Matching: Orders must match the specific brand and parameters specified in your prescription to comply with legal requirements.
A glasses prescription cannot be used to order contact lenses. Submit a valid contact lens prescription or provide your doctor’s contact information for direct verification. Retailers are legally required to fulfill orders only based on a valid, unexpired prescription that specifies the exact brand, base curve, diameter, and other parameters. This ensures compliance with FDA regulations and protects your eye health.
Addressing Expired or Invalid Prescriptions
Prescriptions must be valid and unexpired to be accepted. If your prescription was rejected due to expiration: Retailers cannot process orders with expired prescriptions, even if your vision hasn’t changed, as this violates legal and safety regulations.
Obtain a New Prescription: Schedule an appointment with your eye care provider to get an updated prescription.
Submit the Updated Prescription: Upload the new, valid prescription for verification.
Orders cannot be processed with expired prescriptions, so ensure your submission is current.
Summary
To avoid delays in processing your order, ensure your prescription is clear, valid, and includes all required details. If issues arise, resubmit a clearer image or provide your doctor’s contact information for direct verification. For contact lenses, double-check that your prescription meets the specific requirements. Lastly, always ensure your prescription is up-to-date to avoid rejections. For further assistance, contact our support team.