What Should I Do If My Prescription Upload Is Unclear, Invalid, or Rejected?
When uploading a prescription for verification, issues such as unclear images, invalid details, or expired prescriptions can delay the process. Below are the common reasons for prescription rejections and the steps you can take to resolve them.
Handling Unclear or Unreadable Prescription Images
If your uploaded prescription image is unclear, too small, or unreadable, follow these steps:
Resend a Clearer Image: Take a new photo or scan of your prescription in a higher resolution. Ensure the details are legible when zoomed in. Accepted formats include high-resolution photos or PDFs.
Provide Your Doctor’s Contact Information: If resending the image is not possible, share your eye doctor’s name and phone number. The verification team can contact the doctor directly to confirm your prescription.
Requirements for Valid Contact Lens Prescriptions
Contact lens prescriptions have specific requirements that differ from glasses prescriptions. If your prescription was rejected for contact lenses, ensure it includes the following details:
Lens Brand/Name: The specific brand or name of the contact lenses prescribed.
Base Curve and Diameter: These measurements ensure the lenses fit your eyes correctly.
Power (if applicable): The corrective strength of the lenses.
A glasses prescription cannot be used to order contact lenses. Submit a valid contact lens prescription or provide your doctor’s contact information for direct verification.
Addressing Expired or Invalid Prescriptions
Prescriptions must be valid and unexpired to be accepted. If your prescription was rejected due to expiration:
Obtain a New Prescription: Schedule an appointment with your eye care provider to get an updated prescription.
Submit the Updated Prescription: Upload the new, valid prescription for verification.
Orders cannot be processed with expired prescriptions, so ensure your submission is current.
Summary
To avoid delays in processing your order, ensure your prescription is clear, valid, and includes all required details. If issues arise, resubmit a clearer image or provide your doctor’s contact information for direct verification. For contact lenses, double-check that your prescription meets the specific requirements. Lastly, always ensure your prescription is up-to-date to avoid rejections. For further assistance, contact our support team.