How Can I Return Glasses and Obtain a Prepaid Shipping Label?
If you need to return your glasses, you can easily request a prepaid shipping label and securely send the glasses back. This guide provides an overview of the steps, exceptions, and important considerations for processing your return.
Overview of the Return Process
Request a Prepaid Return Label: You can request a prepaid return shipping label at no extra cost. The label will be sent to your email, and you can use it to send your glasses back. You may also ask customer service to resend the label if you lose it or cannot find the email.
Follow Shipping Instructions: Once the shipping label is printed, attach it to a box containing the glasses and necessary documentation. Package the items securely to prevent damage.
Conditions for Returns
Include all original materials, such as the case, cleaning cloth, and demo lenses.
Ensure the item is packed in a sturdy box, not an envelope, to prevent damage during shipment.
Add your order documentation (e.g., the packing slip or receipt) inside the package.